Privacy Policy jom9
At jom9, we take our responsibility for every player's privacy seriously. This Privacy Policy clearly explains how your personal information is collected, used, stored and protected when you use our platform. Please read this document carefully before continuing to use the jom9 website.
Our Commitment
Why Your Privacy Matters to Us
jom9 operates on the principles of transparency and trust. Below are the six core pillars of privacy protection we practise.
End-to-End Data Encryption
All personal data transmitted through the jom9 platform is protected with SSL encryption. Your account information, payment details and transactions cannot be read by unauthorised parties.
Restricted Data Access
Only authorised staff may access players' personal information, and only for legitimate service or compliance purposes. Internal access is logged and continuously monitored.
Responsible Data Retention
We retain personal data only for as long as required by operational and legal needs. Once the set period has lapsed, the information is securely deleted or anonymised.
No Sale of Data to Third Parties
jom9 does not sell, rent or exchange players' personal information to any third party for marketing purposes. Your data belongs to you — it is not our trading commodity.
Control in the Player's Hands
You have the right to access, correct or request deletion of your personal data at any time. Contact our support team and we will process your request within a reasonable time. 🔒
Full Transparency
This Privacy Policy is written in clear, easy-to-understand language. We do not hide anything behind complex legal language — every player has the right to know how their data is managed.
Section 1
Information We Collect
To provide a secure, smooth and legally compliant service, jom9 needs to collect several categories of information from players. This collection is done openly and only for the stated purposes.
Account Registration Information
When you register an account at jom9, we collect information such as your full name, identity card number (MyKad), date of birth, mobile phone number, email address and chosen username. This information is required to verify your identity, comply with international licensing requirements and ensure the security of your account.
Financial and Payment Information
When you make a deposit or withdrawal through the available payment methods — including Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay or cryptocurrency (USDT, BTC, ETH) — we record transaction details such as the date, amount and method used. Full bank account numbers are not stored on our servers.
Technical and Usage Data
We automatically collect technical information relating to how you access our platform, including:
- IP address and country-level geolocation data
- Device type, operating system and web browser
- Pages visited, session duration and navigation patterns
- Cookie data and session identifiers (further details in the Cookies section below)
Customer Support Communications
When you contact our customer service team via live chat or email, the content of those conversations is stored for the purposes of issue resolution, quality assurance and staff training. These records are kept for the period specified by our data retention policy.
jom9 does not collect sensitive information such as medical records, political views or religious beliefs. We only collect what is genuinely necessary for the operation of the platform.
Section 2
How We Use Your Information
Every piece of information collected by jom9 is used for legitimate, pre-defined purposes. We do not use your data outside the scope stated in this policy without obtaining your consent first.
Account Management and Identity Verification
Registration information is used to create and manage your account, verify your identity for Know Your Customer (KYC) purposes, process deposits and withdrawals, and keep your account secure from suspicious activity.
Product and Service Improvement
Usage and technical data are analysed in aggregate to understand platform usage patterns, identify technical issues early and improve the player experience. This analysis does not identify any individual personally.
Service-Related Communications
We use your email and mobile phone number to send important account notifications — such as transaction confirmations, security alerts and policy updates. Promotional communications will only be sent if you have given your consent.
Legal and Regulatory Compliance
As a platform operating under international licensing, jom9 is required to keep certain records and disclose information to relevant authorities when required by law — including to prevent money laundering and online fraud.
Section 3
Your Rights as a jom9 Player
The jom9 Privacy Policy recognises and respects the following rights held by every registered player.
Right of Access
You may request a copy of the personal information we hold about you at any time. This request will be processed within a reasonable period.
Right of Correction
If you find that your personal information is inaccurate or out of date, you have the right to request an immediate correction through our customer support.
Right of Deletion
Subject to legal obligations, you may request the deletion of your account and personal data. This request will be reviewed in accordance with our compliance policy.
Right to Object
You may object to the processing of your personal data for promotional communication purposes. Contact us and we will respect your preference promptly.
To exercise any of the above rights, contact the jom9 customer support team via live chat available 24/7 or by email at [email protected]. We operate in Malay and English.
Section 4
Data Sharing with Third Parties
jom9 only shares personal information in limited and necessary situations. We never sell player data to any external entity for advertising or marketing purposes.
Trusted Service Providers
We work with third-party service providers who help us operate the platform — including payment processors, cloud service providers and analytics companies. All these providers are bound by strict confidentiality agreements and may only use shared data for the purposes we specify.
Legal Requirements and Authorities
jom9 will disclose personal information to government authorities or law enforcement bodies when required by applicable law, court order or to prevent financial crime. Such disclosure is made strictly within the required scope only.
Business Transfers
Should jom9 be involved in any business restructuring, merger or acquisition, player information may be transferred as part of the business assets. Players will be notified in advance via email or a prominent notice on the website if such an event occurs.
All data sharing involves protective measures equivalent to the standards we apply ourselves. We never share personal information for purposes that conflict with this policy. 🔐
Section 6
Data Security and Retention
The security of your personal information is our technical and operational priority. jom9 implements multiple layers of protection to keep your data safe at all times.
Technical Security Measures
The jom9 platform uses industry-standard security protocols, including TLS/SSL encryption for all transmitted data, web application firewalls, real-time threat monitoring and regular security testing. Player account passwords are stored using irreversible hashing methods.
Data Retention Period
We retain personal information for as long as necessary to fulfil the purposes stated in this policy — or to comply with applicable legal requirements. Financial transaction records are kept in accordance with our international licensing compliance requirements. When data is no longer needed, it is securely deleted or anonymised.
Response to Data Breaches
In the event of any data security breach that may affect your personal information, jom9 will take immediate action to reduce the impact and notify affected players via email or a notice on the platform within the timeframe required by applicable law.
You are also responsible for keeping your own account secure — do not share your password with anyone and log out after each session, especially when using a shared device.
Section 7
International Data Transfers
Cross-Border Processing
As an online platform operating under international licensing, some of your personal information may be processed on servers located outside Malaysia. Regardless of where processing takes place, jom9 ensures that data protection standards equivalent to or higher than those practised in Malaysia are fully observed. We use standard contractual clauses and appropriate technical safeguards for all cross-border data transfers.
Section 8
Updates to This Privacy Policy
Notice of Changes
jom9 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or new platform features. Any material changes will be communicated to registered players via email or a prominent notice on the website at least 14 days before the changes take effect. The date of the last update will always be displayed at the top of this document. Continued use of the jom9 platform after those changes take effect will be considered acceptance of the updated policy.
Join jom9 with Full Confidence
Your privacy is protected. Your game is secure. Explore online slots, live casino, baccarat and sports betting on a platform that puts Malaysian players' data security first.
FAQ
Privacy Policy FAQs
Answers to the questions most frequently asked by jom9 players about privacy and data protection.